Shipping policy

We are committed to providing safe and trackable delivery service.

Shipping Coverage

United States (All States):

  • Ships to all 50 states
  • Including Alaska and Hawaii (may require additional time)
  • Supports PO Box and military addresses (APO/FPO)
  • FREE SHIPPING

Canada:

  • Ships to all Canadian provinces and territories
  • FREE SHIPPING

International:

  • Worldwide shipping available
  • Flat rate: $6.99
  • See checkout page for detailed country list

Processing Time

Order Processing: 1-2 business days

  • We complete quality inspection and packaging within 1-2 business days after receiving your order
  • Business days are Monday through Friday (excluding U.S. federal holidays)
  • You will receive a processing status update email after order confirmation

Special Circumstances:

  • May extend to 3 business days during holidays
  • Large orders (3+ items) may require an additional business day
  • Out-of-stock items: We will notify you of estimated restock time within 24 hours

Delivery Time

Continental U.S. (48 States):

  • Delivery time: 3-5 business days (from ship date)
  • Carriers: USPS, UPS, FedEx (optimized by destination)
  • FREE SHIPPING

Alaska and Hawaii:

  • Delivery time: 7-14 business days (from ship date)
  • Remote areas may require additional time
  • FREE SHIPPING

Canada:

  • Delivery time: 7-14 business days (from ship date)
  • Carriers: Canada Post, UPS
  • FREE SHIPPING

International:

  • Delivery time: 7-15 business days (from ship date)
  • Shipping cost: $6.99
  • ⚠️ Customs clearance may cause additional delays (beyond our control)

Total Time Estimate (Order to Delivery):

  • Continental U.S. (48 states): 3-5 business days
  • Alaska/Hawaii: 7-14 business days
  • Canada: 7-14 business days
  • International: 7-15 business days

Shipping Costs

Destination Shipping Cost Delivery Time
All U.S. States (incl. Alaska & Hawaii) FREE

3-5 business days (48 states)

7-14 business days (AK/HI)
Canada FREE 7-14 business days
International $6.99 7-15 business days

Order Tracking

Tracking Information:

  • You will receive a tracking number immediately after your order ships
  • Tracking email includes carrier link to view real-time package location
  • You can also view tracking information in your account's "Order History"
  • Or click here track your order

Tracking Updates:

  • System automatically sends notifications at each logistics milestone
  • Key milestones: Shipped → In Transit → Out for Delivery → Delivered

Tracking Issues:

  • ⚠️ If tracking hasn't updated for 5+ days, please contact us immediately
  • ⚠️ If status shows "Delivery Failed" or "Undeliverable," please contact us within 24 hours
  • We will coordinate with the carrier and provide solutions

Delivery Confirmation

Standard Orders:

  • Carrier provides delivery confirmation (signature not required)
  • Some carriers provide photo-on-delivery service

High-Value Orders (≥$75):

  • Signature confirmation required
  • Photo-on-delivery documentation
  • GPS coordinates and timestamp

Post-Delivery Confirmation:

  • Within 24 hours of delivery, we'll send a confirmation email asking if you received your package
  • If you have any issues, please reply to the email or contact customer service immediately

Shipping Address

Important Reminder:

  • ⚠️ Please carefully verify your shipping address - it cannot be changed after the order ships
  • ⚠️ Customer is responsible for additional shipping costs and losses due to incorrect addresses
  • We use an address verification system and will proactively contact you if we detect any anomalies

Address Requirements:

  • Complete street address, city, state/province, and ZIP/postal code
  • Recipient name and contact phone number
  • For apartments/offices, include unit number/floor

Lost or Damaged Packages

Lost Packages:

If tracking shows "Delivered" but you haven't received your package:

  1. Check all possible delivery locations (porch, garage, neighbors)
  2. Ask family members or roommates if they accepted delivery
  3. Contact the carrier to confirm delivery address
  4. Contact us within 3 days of the delivery date

We will:

  • Initiate an investigation with the carrier
  • Request proof of delivery (photo, signature, GPS)
  • If confirmed lost, immediately reship or provide full refund

⚠️ Important Note:

  • We are not responsible for packages lost or misdelivered due to incorrect addresses provided by the customer

Damaged Packages:

If you receive a damaged package:

  1. Please contact us within 48 hours of receipt
  2. Provide photos of damaged packaging and product
  3. Retain all packaging materials for investigation

We will:

  • Immediately send a replacement (free of charge)
  • Or provide a full refund
  • File a claim with the carrier

Undeliverable Packages

If a package cannot be delivered due to:

  • Incorrect or incomplete address
  • Recipient refused delivery
  • Multiple failed delivery attempts (no one available to sign)

Process:

  • Package will be returned to our warehouse
  • We will contact you to confirm the correct address
  • If due to address error, customer is responsible for reshipping costs

International Orders - Special Notes

Duties and Taxes:

  • International orders (outside U.S. and Canada) may incur customs duties, import taxes, and clearance fees
  • These fees are the customer's responsibility and are not included in the order total
  • Specific amounts are determined by the destination country's customs authority

Customs Clearance:

  • Clearance may take 3-10 business days
  • We will provide all necessary customs documentation
  • If customs requires additional information, we will contact you immediately

Refused Clearance:

  • If you refuse to pay duties and the package is returned, we will refund minus round-trip shipping costs

Shipping Delays

Factors that may cause delays:

  • Severe weather (blizzards, hurricanes, etc.)
  • Holiday peak seasons (Black Friday, Christmas, etc.)
  • Carrier capacity constraints
  • Customs delays for international orders

Our Commitment:

  • If delays occur, we will proactively notify you
  • Provide updated estimated delivery time
  • Offer compensation or solutions when necessary

Order Cancellation & Changes

Before Shipment:

  • Orders can be cancelled or modified
  • Please contact us within 12 hours of placing your order

After Shipment:

  • Cannot be cancelled or modified
  • You may request a return after receiving the item (see Return Policy)

Contact Us

For shipping-related questions:

  • Email: support@locktactic.com
  • Live Chat: locktactic.com
  • Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM (EST)
  • Emergency inquiries: 24-hour response

Common Questions:

  • "When will my order ship?" → Check your order confirmation email or contact customer service
  • "Why isn't my tracking updating?" → If no updates for 5+ days, please contact us
  • "Tracking shows delivered but I didn't receive it?" → Please contact us within 3 days to investigate

Last Updated: May 2026